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How bb44 Collects, Uses and Protects Your Personal Data

This Privacy Policy sets out exactly what personal information bb44 collects when you open an account, make a deposit or contact support — and how we handle it.

Account data handled securelyLocal payment context respectedSSL-encrypted data transferYour rights clearly statedContact us to request changes
bb44 How bb44 Collects, Uses and Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Personal Data

If you want to review what data we hold, request a correction or ask us to delete your account record, our support team handles privacy requests directly. Raise your request through any of the channels below and we will confirm receipt and respond with the outcome. For account-specific data queries, have your registered email address ready so we can verify your identity before sharing any details.

Team online

Live Chat

Reach our team through the live chat window in your account dashboard. Quote your registered email and describe your data request clearly for a faster response.

Email Support

Send your privacy request to our support address. We acknowledge all data-related emails and aim to respond with a substantive answer once identity is verified.

Account Settings

Some data edits — like updating your contact number or linked wallet details — can be done directly inside your account settings without contacting support at all.

HOW WE PROTECT IT

Data Handling, Cookies, Retention and Account Security

Every layer of how we store and process your data is designed so that access is limited to what is operationally necessary. Below are the four areas we get the most questions about — cookies, account security, how long we keep data, and your rights when you want something changed.

Cookie Use

Cookies on bb44 maintain your login session, remember your preferred language setting and help our team understand which sections of the platform are visited most. You can clear cookies through your browser settings at any time, though doing so will end your active session and require you to log in again.

Account Security

Login to your account uses a one-time password sent to your registered mobile number each time you access from an unrecognised device. This OTP step applies even when you are depositing via Touch 'n Go eWallet or switching from mobile to desktop mid-session.

Data Retention

We retain transaction records — including Boost and GrabPay payment references — for the period required under applicable financial record-keeping rules. Once that period lapses and your account is closed, personal identifiers are removed from our active database.

Your Rights

You can request access to the personal data we hold, ask us to correct inaccurate details or request deletion of your account record. Where local law permits such rights, we action verified requests within a reasonable period and confirm the outcome to your registered email.

Common Questions About Your Privacy on bb44

These are the questions our support team fields most often about how we handle personal data, account records and payment details. If your question is not answered here, raise it through live chat with your registered email ready.

We collect your name, email address, date of birth and account credentials at registration. Payment activity — such as Touch 'n Go eWallet or DuitNow references — is logged when you make a deposit or withdrawal.

We share data only with payment processors needed to complete your transaction — for example, Boost or GrabPay when you fund your account. We do not sell your information or pass it to advertisers.

Contact support through live chat or email with your registered email address. We verify your identity first, then provide a summary of the personal data tied to your account within a reasonable timeframe.

Yes. Submit a deletion request via live chat or email. Where local law permits, we remove personal identifiers from active records. Certain transaction references may be retained for the minimum period required by applicable financial rules.

Cookies keep your session active and remember your settings. You can clear or block them through your browser at any time — though this will end your current session and you will need to log back in.

Payment data is transmitted over SSL-encrypted connections. Only the transaction reference and amount are stored against your account; full wallet credentials are never held on our servers — they stay within the respective payment provider's system.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.